Reservation Confirmation
No reservation is confirmed until payment is received. We reserve the right to cancel any class, at any time, if payment has not been received by the time specified in your Course Reservation email from West Volusia CPR, LLC.
Rescheduling Policy
Requests for course rescheduling must be received in writing to [email protected] during company business hours and 3 or more business days prior to your scheduled course (EXAMPLE: Reschedule request due by end of day WEDNESDAY for a SATURDAY class). All requests received after posted business hours will be considered to be the next business day.
The fees that will be applied are as follows:
BLS, Heartcode BLS/Skills, CPR-AED-First Aid = $20
ACLS and PALS Provider/Update = $50
BLS/ACLS and BLS/PALS combo = $60
BLS/ACLS/PALS = $100
The rescheduled course date must not be more than 30 days from the originally scheduled course date.
Any request to reschedule that is received 2 or less business days prior to the scheduled course date will incur the following fees:
BLS, Heartcode BLS/Skills, CPR-AED-First Aid = $30
ACLS and PALS Provider/Update = $75
BLS/ACLS and BLS/PALS combo = $90
BLS/ACLS/PALS = $150
Course Cancellation/Refunds
Requests for course cancellation/refund must be received in writing to [email protected] during company business hours and 6 or more business days prior to your scheduled course (EXAMPLE: Cancellation Request due by end of day MONDAY for a SATURDAY class). All requests received after posted business hours will be considered to be the next business day.
The fees that will be applied to the refund are as follows:
BLS, Heartcode BLS/Skills, CPR-AED-First Aid = $30
ACLS and PALS Provider/Update = $75
BLS/ACLS and BLS/PALS combo = $90
BLS/ACLS/PALS combo = $150
All requests for course cancellation/refund received 5 days or less from the scheduled course date will result in forfeiture of all monies paid. Refunds are not an option when required Course Materials are not presented at check-in. In this case, rescheduling is required per the rescheduling policy above. Note-Monies paid for American Heart Association Heartcode online courses are non-refundable once Keycodes are issued.
Late Arrival
Out of respect for all students attending the course, any student(s) who arrive more than 10 minutes late to class will be considered to be a “No Show” and will not be permitted to attend class. “No Shows” forfeit the entire course fee.
Open Resource/Provider Manual
As of 2/16/2016, AHA adopted an “open resource” policy for the written exams. Open resource means that students may use the course specific eBook or printed Provider Manual, notes, the ECC Handbook, the 2020 AHA Guidelines Update for CPR and ECC, and any posters that may be present in class. Open resource does not include open discussion among clients during the written exam portion. It is also the position of American Heart Association that every student possess their own copy (eBook or paperback) of the course material for use before, during, and after the course. AHA clearly identifies that any student who is does not present a course specific provider manual is not permitted to attend the training and receive a certification card.
Photography/Videography
West Volusia CPR, LLC routinely records video and photography before, during, and after its training sessions as a part of its marketing and social media presence. By registering for this course, I give my consent to this activity. I acknowledge that I maintain the right to withdraw my consent at any time and my consent or withdraw has no bearing on my ability to attend this training event.